At cricex, your privacy is our priority. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data as a player on our online gaming platform. It also outlines your rights as a data owner and how you can manage your personal information.
Important Note: By registering for or using the platform cricex, you confirm that you have read and agree to this Privacy Policy. This Policy forms part of the Terms & Conditions us and are in effect concurrently. Please read this document carefully before providing us with any personal information.
cricex collect your personal information for the purpose of providing a safe, fair, and responsible online gaming platform. The information we collect falls into several key categories:
A. Identity Information
B. Financial Information
C. Platform Activity Information
D. Technical Information
cricex collect your personal information through several transparent and lawful channels. We do not collect personal information without your knowledge and consent, except where permitted under Malaysian law.
Data Collection Channels:
Information you provide directly when registering a new account at cricex, including your name, email, phone number, and date of birth.
Your identity document (MyKad) and proof of address uploaded to complete the identity verification process prior to your first withdrawal.
Payment information recorded when you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or other available methods.
Activity data automatically generated when you use the cricex platform — including game logs, session duration, and betting records.
Information you share when interacting with the cricex customer support team via live chat, email, or other channels.
Technical data automatically collected via cookies, browser sessions, and similar technologies as you browse the cricex site.
All personal data collected by cricex used solely for legitimate purposes related to the provision of our gaming platform services. We do not use your data for any other purpose without prior notice and your consent.
| Purpose of Use | Data Types Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, phone number, date of birth | Contract fulfilment |
| Identity verification (KYC) | MyKad, proof of address, selfie photo | Legal obligations |
| Financial transaction processing | Bank/eWallet details, transaction records | Contract fulfilment |
| Fraud prevention and anti-money laundering | Transaction records, IP, account activity | Legal obligations |
| Customer support and complaint resolution | Communication records, account history | Contract fulfilment |
| Marketing communications (with your consent) | Email, phone number | Consent |
| Platform improvement and analytics | Usage data, technical data | Legitimate interests |
| Responsible gambling | Gaming patterns, set limit records | Contract fulfilment & obligations |
cricex does not sell, rent, or disclose your personal data to any third party for marketing or commercial purposes without your consent. However, there are certain situations where we may need to share your information with selected third parties:
All third parties that receive your data from cricex are bound by data protection agreements requiring them to handle your information to the same or higher security standards as our own.
cricex employs industry-standard security technologies and procedures to protect your personal data against unauthorised access, loss, alteration, or unauthorised disclosure.
🔒 256-bit SSL Encryption
All data transmitted between your device and cricex servers is encrypted using 256-bit TLS/SSL protocol, ensuring no third party can intercept or read your data in transit.
🛡️ Two-Factor Authentication (2FA)
We provide and encourage the use of 2FA for all cricex accounts. This additional security layer ensures that only you can access your account, even if your password is compromised.
🗄️ Secure Data Storage
Personal and financial data is stored on servers protected by multi-layered firewalls with strict access controls. Only authorised personnel may access user data.
🔍 24/7 Monitoring
cricex's security systems are monitored around the clock to detect any suspicious activity or attempted data breaches. All threats are addressed immediately by our security team.
Shared Responsibility: While cricex takes all reasonable steps to protect your data, account security also depends on your own actions. Please ensure your password is strong and unique, never share your login credentials with anyone, and log out of your account when using public or shared devices.
cricex store your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account records | For as long as the account remains active | Service management |
| Financial transaction records | 7 years after transaction | Malaysian legal requirements |
| KYC Documents | 5 years after account closure | AML/KYC Compliance |
| Support communication logs | 3 years | Complaints reference and audit |
| Cookie & session data | 90 days | Platform technical functions |
| Marketing data (with consent) | Until you withdraw your consent | User consent |
Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by cricex. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any of your data is inaccurate or outdated, you have the right to request an immediate correction. Log in to your account or contact our support team.
You may request the deletion of your personal data, subject to legal retention obligations that we are required to uphold.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You may request your data in a machine-readable format (JSON/CSV) for transfer to another platform if desired.
In certain circumstances, you may request that we restrict the processing of your data while a dispute or claim is being resolved.
To exercise any of the rights above, please contact us by email at support@cricex-khelo.com with the subject line "Privacy Rights Request". Please include your account number and the nature of your request. We will respond within 14 business days.
Platform cricex use cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage patterns.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the cricex platform. For more information about the cookies we use, please contact our support team.
In the course of operating the platform, cricex may need to transfer your personal data to servers or service partners operating outside Malaysia. Any such data transfer will be carried out with adequate safeguards in place, including:
Where available, we prioritise Malaysian local service providers to minimise the need for cross-border data transfers.
Platform cricex is NOT suitable for individuals under the age of 18. We do not knowingly collect or process personal data from minors or underage individuals.
Should we discover that personal data has been collected from an individual under the age of 18 without proper verification, we will promptly delete such data, close the relevant account, and where necessary, report the matter to the relevant authorities. Parents or guardians who suspect their child has registered on cricex are urged to contact us immediately at support@cricex-khelo.com.
cricex reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this document will be revised whenever changes are made.
For material and significant changes to how we handle your data, we will notify you via your registered email or an in-platform notification at least 7 days before the changes take effect. Your continued use of the cricex platform after the effective date will be deemed your acceptance of the updated Privacy Policy.
Current Version: This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. We recommend reviewing this page periodically.
If you have any questions, concerns, or complaints regarding how cricex handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).
At cricex, we understand that your trust is our most valuable asset. Every decision we make regarding data management is grounded in our commitment to respecting your privacy as a Malaysian player.
Cricex's Privacy Policy is specifically designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data management practices meet applicable local legal requirements.
Every bit of data you send to the cricex platform is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions such as Maybank and CIMB.
Cricex has never sold and will never sell your personal data to any third party for commercial or marketing purposes. Your data belongs to you — we use it solely to provide the services you request.
Through your cricex account settings, you can manage marketing preferences, review login history, change your password, and enable 2FA — all in one convenient place.
We have nothing to hide. This Privacy Policy is written in plain, straightforward language — not buried in confusing legal jargon. You have the right to know exactly what happens with your data.
The cybersecurity landscape is constantly evolving. The cricex team continuously updates our policies and data protection systems to ensure you are always safeguarded by the latest best practices.
Account Registration cricex with confidence — your privacy is protected, your transactions are secure, and your games are fair. Enjoy poker, roulette, sports, live casino, and over 200 games of your choice today!
18+ only · Your data is protected by 256-bit SSL · Compliant with Malaysia's PDPA