At cricex, we believe that online gaming should be a source of genuine entertainment — not a burden. Responsible gaming is not just a slogan for us; it is at the heart of how we operate and serve Malaysian players every day. We provide a wide range of tools, guides, and support to ensure your experience on our platform remains safe, controlled, and enjoyable.
Responsible gaming means playing within your own limits — in terms of time, money, and emotions. It means you play for fun, not to escape problems or chase an income. At cricex, we understand that every Malaysian player is different, and the risk of problem gambling is a reality that must be taken seriously.
A responsible gaming platform is not just about providing control tools — it is also about fostering a healthy gaming culture within our player community. Whether you enjoy poker, roulette, slots, Sports Betting on the Malaysia Super League, badminton, or e-sports, the principles of responsible gaming remain the same: set limits, stick to them, and stop when it stops being fun.
Important Reminder: Gambling can be addictive. Over 90% of players gamble responsibly — but for those who are struggling, help is available. Don't wait until things get serious. Contact the cricex today if you need assistance.
cricex provides a range of self-control tools that you can activate at any time through your account settings. All tools are free, easy to use, and take effect immediately. We encourage every Malaysian player to make use of these tools as part of their responsible gaming practice.
Set a maximum deposit amount within a defined period — for example, a limit of RM200 per week. Once the limit is reached, the cricex system will automatically block any further deposits until the next period.
Set a maximum loss limit for a day, week, or month. Once your losses reach the limit you've set, your account will be automatically blocked from further betting for that period.
Set how long you can play in a single session. The cricex system will send you a reminder when your time limit is approaching and will automatically log you out once the limit is reached.
Take a break from the platform for 24 hours, 1 week, or 1 month. During this period, you will not be able to log in or make any transactions. Your balance remains safe and unaffected.
For players who need a longer break, the self-exclusion option allows you to exclude yourself from the cricex platform for 6 months, 1 year, or permanently upon request.
Enable automatic notifications when you are approaching your set limits. These reminders are sent via in-app notifications, email, or SMS so you always stay aware of your gaming patterns.
Cricex strictly enforces a minimum age requirement of 18 years. All players must complete the KYC verification process using their MyKad before making their first withdrawal. No exceptions are made.
We regularly run awareness campaigns on the risks of problem gambling within our Malaysian player community. Information, tips, and support resources are always available on the platform.
Cricex's customer support team, available 24/7, has received specialised training in identifying signs of problem gambling and providing early guidance to players who need assistance.
The cricex system automatically tracks your gaming patterns. If it detects any concerning behaviour such as excessive betting or unusually long sessions, our team will proactively reach out to you.
Cricex player deposits are held in a separate account from the company's operational funds. This ensures your balance remains secure at all times and can be withdrawn whenever you need, with no risk.
Cricex partners with local Malaysian addiction support organisations to ensure that players who need professional help receive accurate and timely referrals without having to search for them on their own.
Setting gaming limits at cricex is straightforward and takes less than 2 minutes. Follow these steps to activate your protection:
Go to login page and enter your account credentials. Make sure you are using a secure personal device.
Click the profile icon in the top right corner of the screen, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Choose whether you want to set a deposit limit, loss limit, session time limit, or activate an account break. You can set more than one limit at the same time.
Choose an amount or time frame that suits your financial situation and lifestyle. For example: a weekly deposit limit of RM150 or a maximum session length of 2 hours per day.
Click "Save Limit" and your limit will take effect immediately. A confirmation email will be sent to your registered email address for your records.
Important Note: Limit increases only take effect after a 7-day waiting period to give you time to reconsider. Limit reductions, however, take effect immediately. This is an additional safeguard we have put in place for your protection.
Use the risk indicators below to assess your own gaming patterns. This is not a diagnosis — it is a simple guide to help you understand where you currently stand.
Low: Playing occasionally, budget set and followed, never borrowing money to play, able to stop easily when the limit is reached.
Moderate: Playing more often than planned, occasionally exceeding the budget, feeling slightly guilty after playing, trying to cut back but finding it difficult.
High: Playing for extended periods every day, borrowing money or selling assets to fund gambling, neglecting family or work responsibilities, and constantly chasing losses.
If you recognise yourself in the following category Moderate or High, please activate cricex's self-control tools now or contact our support team at support@cricex-khelo.com for immediate assistance.
Recognising the early signs of problem gambling is the most important first step. Here are some warning signs to take seriously. If you or someone you care about is showing these signs, please seek help without delay.
Support team cricex is here to help you 24 hours a day, 7 days a week. Don't hesitate to reach out.
Remember: Seeking help is a sign of strength, not weakness. The sooner you act, the clearer the path forward. The cricex team is here to support you every step of the way.
Before starting any gaming session at cricex, start by setting your "entertainment" budget — money you can genuinely afford to lose without affecting essential needs such as rent, food, utility bills, and savings. Think of the money you put into the platform as the cost of entertainment, just like buying a movie ticket or dining out. Never use emergency savings, borrowed money, or funds set aside for family needs.
Depositing via Touch 'n Go eWallet, GrabPay, or DuitNow makes it easy to track your gaming spending within the same app you already use for daily expenses. Take advantage of the in-app transaction history feature to monitor how much you spend on gaming each month.
Time is just as valuable a resource as money. Set clear time limits for each gaming session and stick to them firmly. Avoid playing past midnight or when you are tired — such conditions can lead to poor judgement. Take a break of at least 10 minutes for every hour of play to restore your focus and perspective.
Do not let online gaming replace quality time with family, friends, or other healthy activities such as sports, reading, or pursuing hobbies. Balance is the key to sustainable responsible gaming.
Online gaming is for entertainment. Winning is a bonus, not a guarantee. Every game — whether poker, roulette, slots, or Sports Betting on the EPL and Malaysia Super League — involves an element of chance that cannot be fully controlled. Never play with the assumption that you are certain to win or that you "deserve" to win. Accept every outcome with an open mind, and remember that winning and losing are both part of the gaming experience.
Most importantly: stop playing when it stops being enjoyable. If you are playing while stressed, angry, or desperate, that is a clear signal you need to step away. Responsible gaming at cricex means you stay in control — not the other way around.
If you are unable to tick most of the items on the checklist above, it may be a good time to reassess your gaming habits. Reach out to the cricex — we're here to help, not to judge.
Create an account cricex today and enjoy over 200 of your favourite games — poker, roulette, table games, virtual sports, live casino and Sports Betting — with the confidence that our platform puts your safety and well-being first, always.
18+ only · Free self-control tools · 24/7 support · Compliant with responsible gaming standards